Shipping Policy
Last updated: 09 September 2026
Apex Performance Supply aims to dispatch orders as quickly as possible and provide reliable delivery throughout Australia.
Depending on the products ordered, your order may be dispatched from Apex Performance Supply stock, directly from one of our suppliers or distribution warehouses, or from a combination of locations.
This Shipping Policy explains how orders placed through apexps.au are processed and delivered.
ORDER PROCESSING
Orders are processed once payment has been received and confirmed.
For products held in stock by Apex Performance Supply, we aim to dispatch orders within 1–2 business days.
Orders are generally processed Monday to Friday, excluding public holidays.
Orders placed on weekends or public holidays will be processed on the next available business day.
If an item cannot be dispatched within the expected timeframe, we will contact you as soon as reasonably possible.
STOCKED PRODUCTS
Products shown as available from Apex Performance Supply stock will generally be picked, packed and dispatched directly by us.
Once your order has been dispatched, tracking information will be provided where available.
Stock availability displayed on our website is updated regularly; however, occasional stock discrepancies may occur.
If an item you have ordered is unexpectedly unavailable, we will contact you to discuss the available options.
SUPPLIER & DROPSHIP ORDERS
Apex Performance Supply offers a large range of products that may be supplied directly from our distributors or suppliers.
Where an item is not held in Apex stock, your order may be dropshipped directly from the supplier to your nominated delivery address.
This means that:
- The parcel may not physically pass through Apex Performance Supply.
- The supplier’s preferred freight provider may be used.
- Dispatch times may vary depending on supplier availability.
- Tracking information may be provided directly by the supplier or through Apex Performance Supply.
- Supplier-specific freight requirements may apply to oversized, heavy or specialised products.
Where practical, we will advise you if there is a significant delay with a supplier-dispatched item.
ORDERS SHIPPING FROM MULTIPLE LOCATIONS
If your order contains a combination of Apex-stocked and supplier-stocked products, your order may arrive in more than one shipment.
For example, one part of your order may be dispatched directly from Apex Performance Supply while another item is shipped separately from a supplier warehouse.
Separate shipments may:
- Arrive on different days
- Use different freight providers
- Have separate tracking numbers
This does not necessarily mean that any part of your order is missing.
DELIVERY TIMEFRAMES
Delivery times depend on the dispatch location, freight provider and delivery destination.
As a general guide, orders may take approximately 2–12 business days after dispatch.
Delivery to metropolitan areas may be faster, while deliveries to regional, rural and remote areas may take longer.
These timeframes are estimates only and are not guaranteed.
Apex Performance Supply is based in regional Western Australia, and some products may also be shipped from supplier warehouses located interstate. Delivery times will therefore vary depending on where your product is being dispatched from.
SHIPPING COSTS
Shipping charges are generally calculated based on factors including:
- Delivery location
- Product weight
- Product dimensions
- Number of parcels
- Dispatch location
- Freight provider
- Whether the item requires special handling
Where possible, the applicable freight charge will be displayed during checkout.
Some large, heavy, bulky or specialised products may require a separate freight quotation.
If the freight amount calculated during checkout is not suitable for a particular item or destination, we may contact you before dispatching the order.
FREIGHT PROVIDERS
Apex Performance Supply and our suppliers use a range of freight and courier providers.
The carrier used for your order will depend on factors including:
- Your location
- Parcel size and weight
- Product type
- Supplier dispatch location
- Available freight services
We cannot guarantee that a particular carrier will be used unless this has been agreed with us before the order is placed.
TRACKING
Where tracking is available, tracking details will generally be sent to the email address associated with your order once the shipment has been booked or dispatched.
For orders shipping from multiple locations, you may receive more than one tracking number.
Please allow some time after receiving your tracking number for the freight provider’s tracking system to update.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your:
- Street address
- Suburb
- State
- Postcode
- Contact name
- Telephone number
before completing checkout.
If an incorrect or incomplete address results in a parcel being returned, redirected or requiring re-delivery, additional freight charges may apply.
Once an order has been dispatched, we may not be able to change the delivery address.
PO BOXES & PARCEL LOCKERS
Some products and freight services cannot be delivered to PO Boxes or Parcel Lockers.
Larger products and orders shipped by commercial courier will generally require a physical street address.
If your selected delivery address cannot be serviced, we will contact you to obtain an alternative address.
SIGNATURE & AUTHORITY TO LEAVE
Depending on the freight provider and shipping service used, a signature may be required on delivery.
Where a freight provider offers an Authority to Leave option, responsibility for the parcel may transfer to the customer once the freight provider records the parcel as delivered at the nominated location.
We recommend using a secure delivery address where someone is available to receive valuable orders.
Some freight providers or suppliers may not permit Authority to Leave for certain shipments.
UNATTENDED OR MISSED DELIVERIES
If nobody is available to receive a parcel requiring a signature, the freight provider may:
- Leave a collection card
- Redirect the parcel to a collection point
- Take the parcel to a local post office or depot
- Contact you to arrange another delivery
- Attempt delivery again
Additional charges imposed by the freight provider for re-delivery, redirection or storage may be payable by the customer where the failed delivery was not caused by Apex Performance Supply.
CLICK & COLLECT
Products physically held in stock by Apex Performance Supply may be available for Click & Collect where this option is displayed during checkout.
Please wait until you have received confirmation that your order is ready before attending to collect it.
Supplier-stocked or dropship products are generally not immediately available for Click & Collect unless specifically arranged with us.
URGENT ORDERS
If you require an item urgently, please contact Apex Performance Supply before placing your order.
We can check:
- Current stock availability
- Dispatch location
- Expected dispatch timeframe
- Available express freight options
We will do our best to assist; however, freight delivery dates cannot be guaranteed.
DELIVERY DELAYS
Once a parcel has been handed to the freight provider, delivery is subject to their network and operating conditions.
Apex Performance Supply cannot be held responsible for delays outside our reasonable control, including delays caused by:
- Freight carrier disruptions
- Severe weather
- Flooding, bushfires or road closures
- Industrial action
- Public holidays
- Peak freight periods
- Remote-area transport schedules
- Supplier delays
- Natural disasters
- Government restrictions
- Other events outside our reasonable control
We will, however, assist customers where reasonably possible in following up delayed shipments.
LOST OR MISSING PARCELS
If your tracking information indicates that your parcel should have arrived but you have not received it, please first check:
- Around the delivery location
- With other occupants at the address
- With reception or site personnel where applicable
- Any collection card or notification from the freight provider
- The freight provider’s tracking information
If you are still unable to locate the parcel, please contact Apex Performance Supply and provide your order number and tracking number.
We will assist with lodging an enquiry with the relevant freight provider where appropriate.
DAMAGED DELIVERIES
Please inspect your order as soon as reasonably possible after delivery.
If an item appears to have been damaged during transport, please retain:
- The product
- Original packaging
- Shipping carton
- Internal packaging
- Freight label
and contact Apex Performance Supply as soon as possible.
Photographs may be required to support a freight claim.
Please refer to our Returns Policy for further information regarding damaged, incorrect or faulty goods.
SHORT OR INCORRECT DELIVERIES
If your order contains an incorrect product or appears to be missing an item, please contact Apex Performance Supply within 7 days of receiving the shipment.
Before reporting a missing item, please check your tracking information as your order may have been dispatched in multiple parcels or from multiple locations.
AUSTRALIAN CONSUMER LAW
Nothing in this Shipping Policy excludes or limits any rights or remedies available to you under the Australian Consumer Law.
CONTACT US
If you have questions regarding shipping, tracking or the delivery of an order, please contact:
Apex Performance Supply
Website: apexps.au
Please include your order number when contacting us about an existing order.